Checking or savings account -- Managing an account -- Complaint #10915163
Complaint Overview
Complaint ID: 10915163
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New York
ZIP Code: 106XX
Date Received: 2024-11-24T12:00:00-05:00
Date Sent to Company: 2024-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XX/XX/year>, my Capital One debit card was hacked ( or frauded ) and someone used my debit card to make purchases during the evening in the amount of {$210.00} ( XXXX ) and {$230.00} ( tick pick ). Capital One states to me that they completed their investigation that I opened the dispute on XXXX XX/XX/year>, and they declined my dispute, meaning they will go into my bank account on XXXX XX/XX/year> and take back the money that they temporarily credited me with while the investigation ensued. Capital One tells me the charges are valid, and they are as I received emails stating that an XXXX XXXX purchased tickets. But, the ticket purchases were not done by me ; only with my debit card. At the time of the incident, I was purchasing ice cream in XXXX, NY for my family, so it was impossible for me to purchase these tickets. I want to keep my own hard-earned money, but Capital One is threatening me to take back the money. This needs to stop!
Frequently Asked Questions
What is Complaint #10915163 about?
Complaint #10915163 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-24T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.