Money transfer, virtual currency, or money service -- Confusing or missing disclosures -- Complaint #10915046
Complaint Overview
Complaint ID: 10915046
Company: Payward Ventures INC. DBA Kraken
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Confusing or missing disclosures
State: North Carolina
ZIP Code: 28205
Date Received: 2024-11-24T12:00:00-05:00
Date Sent to Company: 2024-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I created an account with XXXX about a month ago and initially deposited {$8000.00} as an investment, purchasing XXXX along with a few other cryptocurrencies. Approximately two weeks later, I attempted to withdraw a portion of my funds, but XXXX informed me that my withdrawal had been suspended. Since then, the price of XXXX has increased, and I am in urgent need of access to my funds. I have reached out to customer support multiple times, but it seems they do not have a clear way to assist me, as their responses have been repetitive and unhelpful. Despite having two-factor authentication enabled and having recently changed my password, I submitted a recovery photo as requested. Although I provided a clearer photo after their initial feedback, I have yet to receive a response after almost two weeks. I am becoming increasingly concerned about the situation and wondering what is happening with my money. I would appreciate any guidance or assistance, as my experience with XXXX 's support has been quite frustrating. For reference, my ticket number is # XXXX, and the email associated with my XXXX account is XXXX but you could easily access me with my registered email on this website which is XXXX Thank you for any help you can provide.
Frequently Asked Questions
What is Complaint #10915046 about?
Complaint #10915046 was filed against Payward Ventures INC. DBA Kraken regarding Money transfer, virtual currency, or money service specifically about Confusing or missing disclosures. It was received by the CFPB on 2024-11-24T12:00:00-05:00.
How did Payward Ventures INC. DBA Kraken respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Payward Ventures INC. DBA Kraken?
Yes, visit the Payward Ventures INC. DBA Kraken company profile at readthecomplaint.com/company/payward-ventures-inc-dba-kraken to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.