Mortgage -- Struggling to pay mortgage -- Complaint #10912695
Complaint Overview
Complaint ID: 10912695
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Foreclosure
State: New Jersey
ZIP Code: 088XX
Date Received: 2024-11-23T12:00:00-05:00
Date Sent to Company: 2024-11-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX for XXXX XXXX XXXX started a foreclosure complaint and we answered and motion for discovery of XXXX & Demands from our Servicer Rushmore Servicing and the alleged investor XXXX XXXX. We were told by the attorney to Plaintiff, XXXX that he does not represent Rushmore or XXXX XXXX in the foreclosure, even though we were directed by our Servicer Rushmore Servicing to contact THEIR law firm XXXX XXXX XXXX XXXX. Since we have been getting nothing but the run around in this awful XXXX XXXX, we need to forward to both parties and request the CFPB to compel them to answer the XXXX & XXXX XXXX as required.
Frequently Asked Questions
What is Complaint #10912695 about?
Complaint #10912695 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2024-11-23T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.