Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #10912431
Complaint Overview
Complaint ID: 10912431
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Texas
ZIP Code: 78154
Date Received: 2024-11-23T12:00:00-05:00
Date Sent to Company: 2024-11-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I got a loan from a bank. My wife and I were told since it was a cashier check, it would only have a one day hold. I asked again because I wanted to be sure.We were told not to worry this was on XX/XX/XXXX, on XX/XX/XXXX, nineteen checks were returned, five checks were returned on the XXXX of XXXX, and 6 more on the ninth of XXXX even though there was over {$70000.00} in the account. We are senior citizens on fixed income, needless to say how much this has set us back. Because we had to pay fees on the returned checks, it created a hardship we still haven't recovered from. This was Navy Federal Credit Union. I got many excuses but they were 100 % at fault on this, their tellers even told us days later when I asked them that the check should have only been on hold one day.
Frequently Asked Questions
What is Complaint #10912431 about?
Complaint #10912431 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-11-23T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.