Vehicle loan or lease -- Managing the loan or lease -- Complaint #10903612
Complaint Overview
Complaint ID: 10903612
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Managing the loan or lease
Sub-Issue: Loan sold or transferred to another company
State: Florida
ZIP Code: 344XX
Date Received: 2024-11-19T12:00:00-05:00
Date Sent to Company: 2024-11-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This was my first car lease in life, I worked really hard to pay on time and had my goal set to pay my car off in a timely manner with financial plans thought of a year in advance. US Auto changed this for me, I went from a history of on time payment for 4 year 's to US Auto disappearing and no one to pay for 4 months, I had my pay off money at this time from a small settlement and they were nowhere to be found. Months later a new leasing by the name of Westlake Portfolio calls me stating I owe much more than the previous leasing company that turned my world upside down. After turning my life around and being proud of what I thought was an accomplishment of mine turned out to be me caught in a financial struggle for the remaining time I see myself having my car, someone somewhere added XXXX dollars to my loan without any written or verbal consent, this really made me look at my new life goals and accomplishments completely different. How can a company do this to someone. Now I am going to get my car reppossed by a company that I am not even sure is legit. All these past years of my hard work being stolen by a company that no longer exists. What will I have to show for now? They should be responsible to fully refunded my money for voiding my contract. What can be done about this?
Frequently Asked Questions
What is Complaint #10903612 about?
Complaint #10903612 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-11-19T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.