Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #10902568
Complaint Overview
Complaint ID: 10902568
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results
State: California
ZIP Code: XXXXX
Date Received: 2024-11-22T12:00:00-05:00
Date Sent to Company: 2024-11-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company : Equifax Issue Type : Problem with a credit reporting company 's investigation into an existing problem Description of Issue : Equifax has failed to provide legally required dispute investigation results for XXXX separate disputes of the same account : Dispute # XXXX ( online submission ) Submitted : XX/XX/XXXX2024 Completed : XX/XX/XXXX/2024 Results : Not provided Called customer service on XX/XX/XXXX/24 and i was told results would be provided. Dispute # XXXX ( certified mail submission ) Submitted : XX/XX/XXXX2024 Completed : XXXXXXXX/2024 Results : Not provided This violates FCRA Section 611 ( a ) ( 6 ) which requires credit reporting agencies to provide written notice of dispute investigation results. I have documentation showing both disputes were completed but no results were made available. Supporting Documentation : Equifax dispute center screenshots showing completion dates Original dispute letter Impact : This delay in providing legally required dispute results has prevented me from taking appropriate action regarding my credit report and has extended the timeframe this potentially inaccurate information remains on my report.
Frequently Asked Questions
What is Complaint #10902568 about?
Complaint #10902568 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-11-22T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.