Checking or savings account -- Managing an account -- Complaint #10892328
Complaint Overview
Complaint ID: 10892328
Company: Midfirst Bank
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Banking errors
State: Mississippi
ZIP Code: 39452
Date Received: 2024-11-21T12:00:00-05:00
Date Sent to Company: 2024-11-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I called Vio bank and spoke to the bank about changing my account over since my balance had grown to over the FDIC {$250000.00} limit for being insured. I advised the bank person what the issue was, and she informed to complete an external transfer. The trial deposits were completed on XX/XX/year> and I went to Vio bank 's website and completed the transfer as I was told to complete by Vio bank. On XX/XX/year> my old account in just my name ending in XXXX XXXXXXXX received accrued interest {$130.00}. I tried to access this account, and XXXX 's website would not let me transfer the interest to the new account. I called Vio bank on XX/XX/year> and spoke to XXXX XXXX and explained to him about not being able to transfer the interest to my new account XXXX XXXXXXXX. He placed me on hold for about XXXX minutes researching the problem. He stated that he wanted to make sure that this interest in fact belonged to me and said that if not it would be taken out and he did not want me to go through this. After about XXXXXXXX XXXX XXXX came back and informed me that he was advised that the interest was in fact mine and he took the freeze off of the account so that I could complete the transfer. He stayed on the phone with me while I completed the transfer. On XX/XX/year>, I called XXXX at Vio bank and told him about the interest being pulled back out " Advice of XXXX. '' He stated that he would take care of it and get back with me. On XX/XX/year>, I called asking to speak with XXXX which she couldn't get in touch with, so I asked to speak with a supervisor named XXXX. XXXX stated that he was working on the issue, and she would have XXXX to give me a return phone call. On XX/XX/year>, I called and spoke with XXXX at Vio bank. He tried to reach out to XXXX, and he would not answer. XXXX stated that he would have XXXX to call me back today, that he was apparently with a customer. I have not received a return call to date, after several attempts. I have no alternative but to reach out for additional assistance. I would like to receive the interest that is rightfully mine instead of the bank trying to steal it from me. I have been very patient, and my patience has come to an end. I would like my {$130.00} returned to me along with the interest accrued on this amount that took from me. Please help, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #10892328 about?
Complaint #10892328 was filed against Midfirst Bank regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-21T12:00:00-05:00.
How did Midfirst Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Midfirst Bank?
Yes, visit the Midfirst Bank company profile at readthecomplaint.com/company/midfirst-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.