Vehicle loan or lease -- Repossession -- Complaint #10879018
Complaint Overview
Complaint ID: 10879018
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Company explaining amount owed
State: Tennessee
ZIP Code: 37160
Date Received: 2024-11-19T12:00:00-05:00
Date Sent to Company: 2024-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
She said it was charged off in XXXX. She told me this XX/XX/year>. But I sent in a payment XX/XX/year> with a payment of {$1000.00} and they never told me in XXXX that it was charged off. Well they repod my car XX/XX/year> at XXXX and they never knocked on my door to even tell me they got it. And when I called on the XXXX she said I had to pay {$14000.00} to get my car back. And the pay off when I lasted look it was only XXXX
Frequently Asked Questions
What is Complaint #10879018 about?
Complaint #10879018 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2024-11-19T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.