Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #10879004
Complaint Overview
Complaint ID: 10879004
Company: Huntington National Bank, The
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: Minnesota
ZIP Code: 55406
Date Received: 2024-11-19T12:00:00-05:00
Date Sent to Company: 2024-11-19T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I purchased a board game and all of its expansion packs for {$410.00} total. After XXXX and a half weeks of no response from the company, I emailed them about my order, as well as submitted a ticket to their website. After not hearing anything from the company at all aside from automated bot messages, I opened a fraud case with my bank Huntington National Bank. I received temporary credit and was told they would look into it. I asked if I would need to do anything further, as I was going out of town, and was told they would look into it. I came back from my trip to multiple pieces of mail from Huntington, the finally one stating the case was closed due to lack of evidence. I called to ask them to reopen it, and was strung around on the phone until someone told me they would put a note in my account to open it. I waited ~2 weeks after that, and when I heard nothing, I went into a branch. I was told to fill out a form and left it at the branch so they could send it in to the appropriate department. After filling out these forms, I received another piece of mail asking me to fill out the same forms I had already filled out at the branch. Just to be thorough, I filled out the form again and sent every piece of evidence I had in proving I never received my expensive online purchase. Not to mention the company I bought it from has since been outed in the board game community as scammers who are ghosting people and not answering requests for refunds on goods they never delivered. I received another letter in the mail saying they never received any evidence AT ALL from me, and the manager at the branch told me to wait and see if they had just missed my email and multiple letters sent in. Today, XX/XX/XXXX, they told me they are closing the case due to a delay in replying to them, which is an embarrassing cop out since anyone can take 2 minutes online to see the board game company is not filling their website orders.
Frequently Asked Questions
What is Complaint #10879004 about?
Complaint #10879004 was filed against Huntington National Bank, The regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-11-19T12:00:00-05:00.
How did Huntington National Bank, The respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Huntington National Bank, The?
Yes, visit the Huntington National Bank, The company profile at readthecomplaint.com/company/huntington-national-bank-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.