Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #10878768
Complaint Overview
Complaint ID: 10878768
Company: Prosper Marketplace, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Massachusetts
ZIP Code: 023XX
Date Received: 2024-11-19T12:00:00-05:00
Date Sent to Company: 2024-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
ADDITIONAL COMMENTS Prosper cancelled my automatic payment method due to closing my account do to the company lowering my credit limit due to my credit score lowering following a purchase of a vehicle. A payment plan with automatic payments was set up with their representative which has been confirmed with 3 representatives for a payment of each month until XXXX of 2025 until the balance is paid in full. My payments are being issued as late because the full balance isnt paid off and a payment plan has been set up with THEIR REPRESENTATIVE as I do not have access to set up autopay any longer unless it is the full balance due to closing the account. Their representative made two automatic payments in XXXX that was collected and a scheduled a payment for each month of {$200.00} until XXXX of 2025 so the balance can be paid in full which is scheduled automatically to come from my bank.If my balance was reported to a collection agency I would like the documents in which I signed allowing my personal information to be transferred to a 3rd party. This company did not note the payment plan that was set up with their representative that was made due to a sudden lowering of credit limit as it is not feasible to pay full amount immediately. If two payment were made in XXXX how is my account 60 days past due? How
Frequently Asked Questions
What is Complaint #10878768 about?
Complaint #10878768 was filed against Prosper Marketplace, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-11-19T12:00:00-05:00.
How did Prosper Marketplace, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Prosper Marketplace, INC.?
Yes, visit the Prosper Marketplace, INC. company profile at readthecomplaint.com/company/prosper-marketplace-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.