Credit card -- Fees or interest -- Complaint #10876814
Complaint Overview
Complaint ID: 10876814
Company: Bread Financial Holdings, INC.
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: New York
ZIP Code: 13212
Date Received: 2024-11-20T12:00:00-05:00
Date Sent to Company: 2024-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Last XXXX I made a charge to my childrens place card ( through commenity ). I paid it in full in XXXX. I somehow accrued a {$2.00} interest fee for the following month. I had no idea I had this charge because I paid the balance. Im signed up for paperless billing but never received an email. Never received a phone call either. I went to use my card like I do every XXXX to keep it active and it wouldnt go through. Thats when I called and found out that they have been charging me late fees every month with no emails, no phone calls, no letters in the mail. I also have no access to online banking ( Im assuming bc the account is closed? ) when I called they said my balance was {$230.00} and I set up a payment plan. But I also asked for documentation of the plan and also documentation of the proof that they sent me paperless statements saying I owed them. Again, I received NOTHING. They told me that they do not call for small balances and they dont settle balances. They also said they dont send any documentation of payment plans. It reads scam to me. And how are they legally allowed to do all this with out informing me at all?! I had NO CLUE. And not to mention affecting my credit over a {$2.00} balance that I had no idea that posted AFTER I paid my balance in full. Yes, I should be responsible for the {$2.00} and maybe a small fee but {$230.00} and countless credit reports, is extreme. This can not be ok.
Frequently Asked Questions
What is Complaint #10876814 about?
Complaint #10876814 was filed against Bread Financial Holdings, INC. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-11-20T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.