Checking or savings account -- Managing an account -- Complaint #10876382
Complaint Overview
Complaint ID: 10876382
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 91350
Date Received: 2024-11-20T12:00:00-05:00
Date Sent to Company: 2024-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed a dispute on XX/XX/year> regarding unauthorized purchases. I received an email on XX/XX/year> stating that Sofi decided that my dispute was actually under the reason code " cancelled recurring membership '' despite the fact that the merchant does not have memberships. Since they falsely changed the reason code, they're also denying a provisional credit. Their dispute department is only available via email and does not give the information you request, they simply tell you that it will be resolved within 120 or 90 days.
Frequently Asked Questions
What is Complaint #10876382 about?
Complaint #10876382 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-20T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.