Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #10874278
Complaint Overview
Complaint ID: 10874278
Company: Transferwise Ltd
Product: Money transfer, virtual currency, or money service
Sub-Product: Foreign currency exchange
Issue: Problem with customer service
State: California
ZIP Code: 90266
Date Received: 2024-11-18T12:00:00-05:00
Date Sent to Company: 2024-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wise/Transferwise has more than {$10000.00} of my money. I have been unable to access it. They have refused to release it back to my XXXX XXXX
Frequently Asked Questions
What is Complaint #10874278 about?
Complaint #10874278 was filed against Transferwise Ltd regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2024-11-18T12:00:00-05:00.
How did Transferwise Ltd respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Transferwise Ltd?
Yes, visit the Transferwise Ltd company profile at readthecomplaint.com/company/transferwise-ltd to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.