Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #10873257
Complaint Overview
Complaint ID: 10873257
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: North Carolina
ZIP Code: 28112
Date Received: 2024-11-18T12:00:00-05:00
Date Sent to Company: 2024-11-18T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Consumer Financial Protection Bureau, I am writing to formally request your assistance in investigating an inaccurate late payment reported to the credit bureaus by XXXX XXXX XXXX. The alleged late payment stems from an annual fee imposed on an account that was fully paid off. The company failed to notify me of the fee, demonstrating a lack of transparency and engaging in practices I believe to be predatory. I have reached out to XXXX XXXX directly and spent over XXXX hours of my time being transferred without so much as a goodwill resolve. Credit XXXX removed the late payment and then the report was updated as late. I have written to all three credit bureaus requesting the information be corrected and to provide a description of the method of verification. Transunion responded and requested to verify my identity which I view as a stall tactic due to all my information being the same. Ive since provided proof of my identity in the form of an ssn card and drivers license. XXXX did not respond at all. And XXXX replied stating the information was corrected and updated. However, the updated report does not reflect this change. All of my correspondence has been sent via certified mail. Summary of the Issue : The account was paid in full on XX/XX/year> and, to my understanding, fully settled. XXXX XXXX XXXX imposed an annual fee on this paid-off account without my knowledge or consent. The company did not notify me of the annual fee which occurred in the middle of the year. My understanding is that annual fees take place at the beginning of the year, either electronically or by mail, leaving me unaware of any outstanding balance. This resulted in the inaccurate reporting of a late payment, which has severely impacted my credit score and financial standing. This has been a major inconvenience during the middle of my home buying process. Which has caused a great deal of stress and anxiety. Predatory Lending Practices : The imposition of fees on a paid-off account, combined with the lack of notification, constitutes a form of predatory lending. By engaging in such practices, XXXX XXXX XXXX appears to exploit consumers through hidden fees designed to generate profit while causing harm to their creditworthiness. Such behavior is unethical and undermines consumer trust in the financial system. Violation of Consumer Protection Laws : These actions violate federal laws, including the Fair Credit Reporting Act ( FCRA ) [ 15 U.S. Code 1681s-2 ( a ) ], which mandates that furnishers of information to credit reporting agencies provide accurate and complete information. The company 's failure to notify me of the fee also raises concerns under the Truth in Lending Act ( TILA ), which requires transparency and proper disclosures regarding credit terms and fees. Damages Caused : The inaccurate reporting and predatory practices have caused the following harms : A significant reduction in my credit score. ( XXXX points ) Denial of favorable financial terms on my construction loan. Emotional distress, financial instability, and damage to my reputation. Request for Resolution : I respectfully request the CFPB take the following actions : Investigate this matter thoroughly and hold XXXX XXXX XXXX accountable for their predatory practices and noncompliance with FCRA and TILA. Require XXXX XXXX XXXX to immediately correct the inaccurate reporting and notify all credit reporting agencies of this correction. Compel XXXX XXXX XXXX to provide documentation proving compliance with the law regarding the imposition of this annual fee and the associated reporting. Assist me in seeking compensation for the harm caused by this error and predatory behavior. Legal Action Consideration : The damages caused by this situation are significant, and I am prepared to seek legal justice and pursue compensation if this matter is not resolved promptly. I trust that the CFPB will take swift action to protect consumers and ensure compliance with federal laws. Thank you for your prompt attention to this matter. I look forward to your response and resolution. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #10873257 about?
Complaint #10873257 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-11-18T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.