Prepaid card -- Trouble using the card -- Complaint #10872654
Complaint Overview
Complaint ID: 10872654
Company: Block, INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Pennsylvania
ZIP Code: 191XX
Date Received: 2024-11-18T12:00:00-05:00
Date Sent to Company: 2024-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
cash app has prevented me from unlocking my card and wont allow me to unlock it with my pin number they asked me for id verification of address I have had the account for four years and now they need verification of ID i send in my DL they wont unlock the card until I recieve an email back from them with no provided timeline meanwhile I need to use the funds on the card that came from my paycheck the card has been locked for 3 days, I asked to speak to a manager and they said managers only reply in emails no provided timeline for that either
Frequently Asked Questions
What is Complaint #10872654 about?
Complaint #10872654 was filed against Block, INC. regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-11-18T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.