Checking or savings account -- Managing an account -- Complaint #10872647
Complaint Overview
Complaint ID: 10872647
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 75287
Date Received: 2024-11-18T12:00:00-05:00
Date Sent to Company: 2024-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Okay so I have a chime account I've had three cards already sent to me, I keep telling them someone has my direct routing number and account number there was a charge on XX/XX/XXXX I believe it was for {$70.00} they explain to me they will go ahead and do it they will go and put that money back on my card I get an email just now saying they're not going to do it I don't know what's wrong with these people when I call them on the XX/XX/XXXX I also told them about the {$9.00} someone had gotten an XXXX ride from XXXX XXXX and this is where they're located and I'm thinking it has something to do with them they never found that dispute I spoke with them today they act as though they didn't even know what I was talking about and now I get an email saying they're not going to put the {$70.00} back on my card I'm very serious with these people I see that they have all kinds of issues all kinds of complaints and they've been sued before I see this I didn't know this. My name is XXXX XXXX my email address is XXXX. my phone number is XXXX. I spoke to them also today about someone else trying to use my card I'm not sure what it was for I think they might have caught that but they're they're saying that it's my card it's not my card I just got this card 3 weeks ago it's something else going on someone has my account and routing number I do believe. I really would appreciate your help because this company is full of it and they need to be stopped. Thank you so much!
Frequently Asked Questions
What is Complaint #10872647 about?
Complaint #10872647 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-18T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.