Vehicle loan or lease -- Repossession -- Complaint #10872562
Complaint Overview
Complaint ID: 10872562
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Loan balance remaining after the vehicle is repossessed and sold
State: California
ZIP Code: 91601
Date Received: 2024-11-18T12:00:00-05:00
Date Sent to Company: 2024-11-18T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Santander Consumer USA inc . Date opened XX/XX/XXXX Original loan was for {$17000.00} I put a {$1000.00} down payment which would leave a remaining balance of {$16000.00} Plus my monthly payments were {$450.00} My monthly payments do not reflect a lowering balance after each payment. After the car was repossessed it was then resold. I was never provided the additional paperwork for these details of car sale. The car sale is not properly reflecting on the remaining balance. I have tried to reach out to the company and they do not send any documents legally required during any transaction regarding this vehicle. Santander Consumer USA Inc. ( Santander ) has been involved in multiple legal actions and settlements related to consumer laws, including : * Fair Credit Reporting Act ( FCRA ) XXXX XX/XX/XXXX, the Consumer Financial Protection Bureau ( CFPB ) issued a consent order against Santander for violating the FCRA and Regulation V. The CFPB found that Santander provided inaccurate or incomplete information to consumer reporting agencies ( CRAs ) between XXXX and XXXX. Santander was required to take steps to prevent future violations and pay a {$4.00} XXXX civil money penalty Please Remove Santander XXXXXXXX XXXX From my credit report.
Frequently Asked Questions
What is Complaint #10872562 about?
Complaint #10872562 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2024-11-18T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.