Vehicle loan or lease -- Managing the loan or lease -- Complaint #10872523
Complaint Overview
Complaint ID: 10872523
Company: Hyundai Capital America
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged
State: Louisiana
ZIP Code: 706XX
Date Received: 2024-11-18T12:00:00-05:00
Date Sent to Company: 2024-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a loan with Hyundai Motor Finance in XXXX. I attempted to trade in the vehicle with a different company on a different vehicle. The new dealership called Hyundai Motor Finance for a payoff amount and the employee of Hyundai Motor Finance gave information from my account to the new company without permission and told the new company not to do business with me because they claimed my loan was in default. My loan was not in default, there was an issue with a deferment agreement and they put my account in default without resolving the deferment agreement issue. The new company refused to do business with me, and Hyundai Motor Finance is to blame for that. In addition, Hyundai Motor Finance has told me that the actions of their employee violated the law and their company policy. I have made multiple attempts to resolve these issues, but Hyundai Motor Finance keeps adding excessive interest to my account and claiming I own them more than double the amount of the note. I attempted several times to make payments on the note, only to be refused by their website. I called them and they told me I am had to pay a charge to make payments over the phone even though the web page payments are free.
Frequently Asked Questions
What is Complaint #10872523 about?
Complaint #10872523 was filed against Hyundai Capital America regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-11-18T12:00:00-05:00.
How did Hyundai Capital America respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Hyundai Capital America?
Yes, visit the Hyundai Capital America company profile at readthecomplaint.com/company/hyundai-capital-america to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.