Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #10872269
Complaint Overview
Complaint ID: 10872269
Company: Kovo
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Texas
ZIP Code: 761XX
Date Received: 2024-11-18T12:00:00-05:00
Date Sent to Company: 2024-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am disputing the inaccurate reporting of payment information on my credit report. Your company reported a 90-day late payment in XX/XX/year> following a 30-day late payment the prior month, which violates the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681e ( b ). This reporting is factually incorrect, as it is impossible to report 90 days late without first reporting 60 days late. Additionally, no Method of Verification ( MOV ) was provided, and this reporting can not be validated under U.S. law. I do not owe your company a balance, as this account has been settled and satisfied. It would be in your best interest to remove this account to avoid monetary liability for your negligence and inaccurate reporting. Why assume liability for an account that has been resolved when you can simply correct your error? Attached, you will find supporting documentation, including account details highlighting the erroneous reporting. Per FCRA guidelines, I am entitled to up to {$1000.00} per violation. A True Bill is included, and payment should be remitted to the address listed on the invoice. I strongly urge your company to remove this account and correct the inaccuracies promptly.
Frequently Asked Questions
What is Complaint #10872269 about?
Complaint #10872269 was filed against Kovo regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-11-18T12:00:00-05:00.
How did Kovo respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Kovo?
Yes, visit the Kovo company profile at readthecomplaint.com/company/kovo to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.