Credit card -- Other features, terms, or problems -- Complaint #10826139
Complaint Overview
Complaint ID: 10826139
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: California
ZIP Code: 91709
Date Received: 2024-11-16T12:00:00-05:00
Date Sent to Company: 2024-11-16T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I spent a total of {$890.00} to activate an American Express Platinum card for myself and my wife ( {$690.00} for me, {$190.00} for my wife ). American Express advertised to me in writing and verbally that the American Express Platinum card would entitle me to access lounges of XXXX XXXX when flying on a XXXX flight. This was the entire impetus for my wife and I to spend the {$890.00} on the American Express Platinum. However, American Express did NOT disclose that we would need to have an upgraded XXXX flight ( i.e., above basic economy ) in order to obtain access to XXXX lounges. I discovered this after I had booked multiple trips on XXXX ( with basic economy fare ) instead of on other, cheaper airlines. I spoke to American Express, and they said that this is too bad, and that they would not help remedy the situation in any way.
Frequently Asked Questions
What is Complaint #10826139 about?
Complaint #10826139 was filed against American Express Company regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-11-16T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.