Checking or savings account -- Managing an account -- Complaint #10826027
Complaint Overview
Complaint ID: 10826027
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Georgia
ZIP Code: 319XX
Date Received: 2024-11-16T12:00:00-05:00
Date Sent to Company: 2024-11-16T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a new debt card for my account. The card number must have been stolen before it even got to me. A fraudster made three transactions at walmart.com for {$25.00} each, or {$76.00} in total. I disputed the charges. I was reimbursed {$60.00} in total between XXXX and Truist. {$16.00} of the fraud amount has not been reimbursed. My request for a further dispute has been denied.
Frequently Asked Questions
What is Complaint #10826027 about?
Complaint #10826027 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-16T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.