Credit card -- Closing your account -- Complaint #10825292
Complaint Overview
Complaint ID: 10825292
Company: Clgf Holdco 1, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Tennessee
ZIP Code: 38018
Date Received: 2024-11-16T12:00:00-05:00
Date Sent to Company: 2024-11-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called to close my Indigo credit card account in XXXX of XXXX. I had previously had a balance on this card and had paid it off and closed the card due to the high annual fees they charged. The agreed to close this account in XX/XX/XXXX prior to the annual fee being assessed in XXXX of XXXX. I just got a statement in the mail this month for {$5.00} for a monthly fee and called the company who informed me that the account was still active. I logged into the website and noticed they had charged me both the XXXX annual fee and XXXX annual fee plus random sporadic monthly fees. The card was on autopay so the payments were being made and I did not notice. The card has not been used since the time I requested the original closure. The company agreed to give me one annual fee and monthly fee back and told me they could not refund the others. This seems like fraud on part of the company as I requested the account be closed in XXXX of XXXX and the cancellation was never processed by their agents.
Frequently Asked Questions
What is Complaint #10825292 about?
Complaint #10825292 was filed against Clgf Holdco 1, LLC regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-11-16T12:00:00-05:00.
How did Clgf Holdco 1, LLC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Clgf Holdco 1, LLC?
Yes, visit the Clgf Holdco 1, LLC company profile at readthecomplaint.com/company/clgf-holdco-1-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.