Debt collection -- Attempts to collect debt not owed -- Complaint #10819637
Complaint Overview
Complaint ID: 10819637
Company: Sunrise Credit Services, INC
Product: Debt collection
Sub-Product: Telecommunications debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Florida
ZIP Code: 33064
Date Received: 2024-11-15T12:00:00-05:00
Date Sent to Company: 2024-11-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX at XXXX XXXX XXXX XXXX XXXX XXXX called my mothers phone number XXXX attempting to collect a debt in my name, Account number XXXX. XXXX XXXX at XXXX {$780.00}. Service rendered at the address XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX. XXXX XXXX XXXX phone number XXXX. I called the fraud number and spoke with XXXX and she advised me to call the collections agency back to obtain the XXXX account number. An agent provided that XXXX account number XXXX XXXX. I was advised to email XXXX or fax a copy of my Drivers License and Social security card. I dont trust them. I was told by both the collections agency and fraud department supposedly, the account was open XX/XX/XXXX, and reopened XX/XX/XXXX, disconnected XX/XX/XXXX and XX/XX/XXXX collections. I was told it was Mobile service. I went online to lookup the address and XXXX XXXX XXXX came up phone number XXXX.
Frequently Asked Questions
What is Complaint #10819637 about?
Complaint #10819637 was filed against Sunrise Credit Services, INC regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2024-11-15T12:00:00-05:00.
How did Sunrise Credit Services, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Sunrise Credit Services, INC?
Yes, visit the Sunrise Credit Services, INC company profile at readthecomplaint.com/company/sunrise-credit-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.