Debt collection -- Attempts to collect debt not owed -- Complaint #10777656
Complaint Overview
Complaint ID: 10777656
Company: I.C. System, INC.
Product: Debt collection
Sub-Product: Medical debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Utah
ZIP Code: 84404
Date Received: 2024-11-12T12:00:00-05:00
Date Sent to Company: 2024-11-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX XXXX scheduled XXXX XXXX for XXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX. When I was informed they had scheduled the XXXX to take place at their XXXX XXXX I requested that they move the XXXX to XXXX XXXX, as XXXX was out of network. The scheduler stated they had a preauth and it would be covered at in-network rates. I called my insurance company and was told that XXXX was out of network, so I called XXXX, the scheduler and asked again for the XXXX to be moved to XXXX XXXX based upon my conversation with my insurance provider. I was again told that my request to move the XXXX was being denied. I explained that I was concerned that even if my insurance processed the charges as in-network that I would be balanced billed. XXXX told me that XXXX would not balance bill me and would write off any portion unpaid by insurance. In XXXX I got a bill for {$14000.00}. I called XXXX to resolve the issue and was told to ask my insurance to pay the remaining balance. When I spoke to my insurance they stated that the remaining balance was above the reasonable and customary charges for my XXXX and that they could not require XXXX to write off the remaining balance. In XXXX I made a complaint through the compliance department and was told the issue would be resolved. They resubmitted the claim to my insurance and my insurance stated they over paid for an in-network rate. I got another bill from XXXX for a little over {$24000.00}. I again filed another complaint and was told that XXXX stated she had denied my request and they would resolve the issue. The claim was again sent back to my insurance, denied the request for paying the balance in full. I got another bill in XX/XX/XXXX for {$18000.00} and again called the compliance line and was told it would be taken care of. The total balance was removed from my account and I thought the issue was resolved. XX/XX/XXXX, I got a collections notice for the balance. I informed ICS that XXXX had stated the would resolve the matter, and they have not sent a response from XXXX or stopped collections.
Frequently Asked Questions
What is Complaint #10777656 about?
Complaint #10777656 was filed against I.C. System, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2024-11-12T12:00:00-05:00.
How did I.C. System, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against I.C. System, INC.?
Yes, visit the I.C. System, INC. company profile at readthecomplaint.com/company/i-c-system-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.