Checking or savings account -- Closing an account -- Complaint #10777088
Complaint Overview
Complaint ID: 10777088
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Georgia
ZIP Code: 30310
Date Received: 2024-11-12T12:00:00-05:00
Date Sent to Company: 2024-11-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Navy Federal Credit Union closed both my checking and savings accounts following a XXXX payment that was later disputed by the sender. This payment was reversed without prior notification or explanation. Following this, Navy Federal closed my accounts and imposed additional charges on my savings account. Despite my attempts to seek clarification, Navy Federal has not provided a clear reason for these actions or for the fees incurred. I am seeking assistance to resolve this matter and request a review of the account closures and the associated charges.
Frequently Asked Questions
What is Complaint #10777088 about?
Complaint #10777088 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-11-12T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.