Credit card -- Problem with a purchase shown on your statement -- Complaint #10776675
Complaint Overview
Complaint ID: 10776675
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 90028
Date Received: 2024-11-12T12:00:00-05:00
Date Sent to Company: 2024-11-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2024, my Wells Fargo online banking account was hacked despite having XXXX. The perpetrator was able to request a {$1200.00} cash advance from my Wells Fargo credit card to my Wells Fargo checking account and have part of the monies XXXX to unknown recipients. A police report has been made for this. Attached here. I promptly reported this to credit card services and have been told NOT to pay off the fraudulent {$1200.00} and {$60.00} cash advance fee. I am being charged an interest for this as Wells Fargo has not resolved my dispute. To date, {$12.00} has been charged and my credit score is being negatively impacted. Wells Fargo credit card representatives can not provide a resolution beyond transferring me to the online banking line whenever I call to inquire, and I am asked to revert back to credit card after explaining the issue. This leads me to go around in circles to no avail. Wells Fargo has also suggested that my checking account remain open to facilitate the resolution despite my strong desire to terminate my relationship.
Frequently Asked Questions
What is Complaint #10776675 about?
Complaint #10776675 was filed against Wells Fargo & Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-11-12T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.