Checking or savings account -- Problem caused by your funds being low -- Complaint #10763132
Complaint Overview
Complaint ID: 10763132
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: California
ZIP Code: 92595
Date Received: 2024-11-11T12:00:00-05:00
Date Sent to Company: 2024-11-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I bank with Navy Federal Credit Union and my family has for years. There has been multiple occasions where I will have enough money in my account then be charged an overdraft fee which causes my account to be in the negatives. I have also transferred money into my account using third party like XXXX or XXXX to make sure i have enough and then still get hit with an over draft fee that puts me in the negatives. As of now I have no longer used Navy Federal ad my main bank due to this issue, I havent had this happen with any other bank. XX/XX/year> returned check fee XX/XX/year> returned check fee XX/XX/year> returned check fee XX/XX/year> returned check fee XX/XX/year> returned check fee XX/XX/year> returned check fee XX/XX/year> returned check fee {$230.00} worth of returned check fees as listed in statements
Frequently Asked Questions
What is Complaint #10763132 about?
Complaint #10763132 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2024-11-11T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.