Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #10750255
Complaint Overview
Complaint ID: 10750255
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Massachusetts
ZIP Code: 01610
Date Received: 2024-11-10T12:00:00-05:00
Date Sent to Company: 2024-11-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> i had a few friends over and when i went to the bathroom and came back 2 of " my friends '' had left and i noticed my cell phone was missing. About an hr later i checked my cashapp account $ XXXX and realized {$100.00} had been transferred out of my account. It was done in 2 {$50.00} transfers to $ XXXX. I did have a pin set up on my account but the pin was the same code to unlock my phone which im guessing whoever took my phone was able to see me enter the unlock code and remembered it. I did contact cashapp but they denied my claim saying that i had a security code set up so it had couldnt be anyone else. Which is not true and ive never sent money to the person who the money was sent to either. My cashapp account $ XXXX Email : XXXX XXXX
Frequently Asked Questions
What is Complaint #10750255 about?
Complaint #10750255 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2024-11-10T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.