Checking or savings account -- Closing an account -- Complaint #10744812
Complaint Overview
Complaint ID: 10744812
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Texas
ZIP Code: 77038
Date Received: 2024-11-09T12:00:00-05:00
Date Sent to Company: 2024-11-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a email from Capital One bank on XX/XX/year>. The email stated the company would be closing my account due to suspicious activity and ending the business relationship. I have been with capital one 8 years, I never once received a email stating they would be closing my account due to these matters. I have not committed any fraudulent charges or actions on my account. I went to the branch and called the customer service line and they were unable to provide me a reason. I tried to withdraw my money and was told I can not I would be mailed the money once the investigation is complete. I have a total of {$1000.00}, I can not get this money out and this is my rent and payment from my employer. My livelihood has been affected and Im facing eviction due to this situation. Im a XXXX XXXX who lives paycheck to paycheck. I need an answer as to why can I withdraw my money to pay my bills to avoid being evicted or able to take care of daily expenses.
Frequently Asked Questions
What is Complaint #10744812 about?
Complaint #10744812 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-11-09T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.