Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #10738851
Complaint Overview
Complaint ID: 10738851
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 77379
Date Received: 2024-11-08T12:00:00-05:00
Date Sent to Company: 2024-11-08T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally address an issue with XXXX 's response to my pre-arbitration demand resolution dispute, which was submitted on XX/XX/2024. The dispute included necessary documentation for identity verification, and I have received an inadequate response from XXXX indicating that I did not submit sufficient proof of identity. Complaint Details : Dispute Date : XX/XX/2024 Tracking Number of Certified Letter : XXXX XXXX Response : XXXX responded with a notice stating that I did not provide sufficient proof of identity. However, I submitted current bills and a copy of my drivers license within the certified letter. The complete documentation, including my current bills and valid identification, should have sufficed for identity verification. The response I received from XXXX lacks clarity and fails to address my dispute appropriately. Request for XXXX : I am also requesting a pre-arbitration settlement amount of {$3000.00} for the pain, suffering, and hardship this process has caused me. The delays and lack of clarity in XXXX response have led to significant distress and inconvenience. Data Breach Concerns : Additionally, I would like to bring to your attention that my personal information has been compromised as part of a data breach, which is contributing to my concerns regarding identity verification. I have attached relevant documentation related to the data breach for your reference. Attached Documents : Please find attached the entire file sent to XXXX, which includes all the identity verification documents previously provided, as well as documentation regarding the data breach.
Frequently Asked Questions
What is Complaint #10738851 about?
Complaint #10738851 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-11-08T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.