Vehicle loan or lease -- Getting a loan or lease -- Complaint #10738274
Complaint Overview
Complaint ID: 10738274
Company: Hyundai Capital America
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: High-pressure sales tactics
State: Florida
ZIP Code: 32771
Date Received: 2024-11-08T12:00:00-05:00
Date Sent to Company: 2024-11-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I applied online for an auto loan with Hyundai Finance. It has been 3 days and they have not sent me an email confirmation as to the loan being approved or denied. I have called 3 times to Hyundai and they have refused to provide the requested documentation. However what they have done is shared my confidential and personal information, without my consent, to the local dealership. Hyundai Finance has now informed me that I must go to that specific dealership to receive confirmation of my loan being approved or denied.
Frequently Asked Questions
What is Complaint #10738274 about?
Complaint #10738274 was filed against Hyundai Capital America regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2024-11-08T12:00:00-05:00.
How did Hyundai Capital America respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Hyundai Capital America?
Yes, visit the Hyundai Capital America company profile at readthecomplaint.com/company/hyundai-capital-america to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.