Credit card -- Advertising and marketing, including promotional offers -- Complaint #10738240
Complaint Overview
Complaint ID: 10738240
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: Texas
ZIP Code: 77004
Date Received: 2024-11-08T12:00:00-05:00
Date Sent to Company: 2024-11-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed complaint and got the response with " Unable to issue the welcome bonus miles '' They keep saying I only spent {$19000.00} under the qualified purchase period. BUT, The American Express XXXX XXXX offer : Earn XXXX Membership Rewards Points after you spend {$20000.00} on eligible purchases with your Card in the first 3 months of Card Membership. It clearly says " first XXXX months of XXXX XXXX '' not mention " from the card opening date! '' like regular American Express XXXX offer. I double checked both card offers and it was different!!! I believe I'm qualified for my XXXX points because I spent more than {$20000.00} for the " first XXXX months of Card Membership ''. IT IS TOTALLY MISLEADING THE CONSUMERS! I'm going to send this action to ALL social media and let people against it. Do not Use American Express card!!!
Frequently Asked Questions
What is Complaint #10738240 about?
Complaint #10738240 was filed against American Express Company regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-11-08T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.