Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #10726323
Complaint Overview
Complaint ID: 10726323
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: California
ZIP Code: 90064
Date Received: 2024-11-07T12:00:00-05:00
Date Sent to Company: 2024-11-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Equifax would not allow me to put a freeze on my credit report after I was alerted to a Data breach. Their website after logging in will not let you place a temporary freeze, their customer service would not verify my ID, even after sending a photograph of my valid drivers license and a photograph of myself. After which I was locked out of the website entirely, including links from other credit sites, XXXX XXXX and XXXX. Their links to Equifax are dead links.I believe that as a for-profit company, it does not behoove them to allow credit freezes and therefore they intentionally make it impossible to do so.
Frequently Asked Questions
What is Complaint #10726323 about?
Complaint #10726323 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2024-11-07T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.