Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #10721408
Complaint Overview
Complaint ID: 10721408
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: North Carolina
ZIP Code: 270XX
Date Received: 2024-11-06T12:00:00-05:00
Date Sent to Company: 2024-11-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
WELLS FARGO This was an item I was selling on XXXX my buyer wanted additional pictures which I obliged she was unable to place order she said she would get assistance from XXXX support and second person entered chat with an badge with a picture saying they were from XXXX support to help so after that and 2 days of being told that I had to add credit to my account since I have never sold with them before but I would get the money back once the transaction was completed so I was told to send {$150.00}, then, {$200.00}, then {$500.00}, {$500.00} again and at XXXX I advised that I was not sending another penny and would be notifying my bank first thing in the morning which I did. I filed a fraud claim with Wells Fargo first thing this next morning especially since I was told that they collaborated the CIA, FBI, AND HOMELAND SECURITY and said they had all my information address, phone number and they threatened that they were going to be sending them to my house so I just said I was see them when they got here. Now Wells Fargo was called and emailed all of the text messages and the email advising XXXX of the scam Wells Fargo did a provisional credit to my account and told me that after XXXX weeks if there was no dispute from the persons committing the fraud leaving it uncontested the claim was going to be closed and the money will remain in my account I again emailed everything corespondent wise to the WF claim department havent heard anything until yesterday when they took the money right back out of my account I was not told it was just done I called and was told something along the lines of they were not going to be able to recoup the funds so they were taking it back out of my account I had to call XXXX and then I was transferred to XXXXXXXX XXXX XXXX and was told there was nothing they could do I needed to file a police report I left a voicemail with a detective today with the XXXX XXXX XXXX XXXX requesting a call back. This complaint is to address Wells Fargo for taking {$1300.00} out of my account after advising that after a certain amount of time all is right with the world Ive banked with for over 20 years and have never had anything like this happen before Ive always been under the assumption that the money is a bank is insured for issues just like this I have all texts and emails if you require them but what they have done to me is detrimental to my health and finances I am going to be unable to pay my bills and I have XXXX medical procedures coming up
Frequently Asked Questions
What is Complaint #10721408 about?
Complaint #10721408 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-11-06T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.