Debt collection -- Written notification about debt -- Complaint #10715184
Complaint Overview
Complaint ID: 10715184
Company: Procollect, INC.
Product: Debt collection
Sub-Product: Rental debt
Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt
State: Colorado
ZIP Code: 80204
Date Received: 2024-11-04T12:00:00-05:00
Date Sent to Company: 2024-11-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Date Opened : XX/XX/year> Status Updated : XX/XX/year> Balance : {$5500.00} Due to a loss of employment, I received state assistance from the Colorado Department of Human Services to terminate my lease without penalty. However, the apartment complex withheld my security deposit totaling {$1200.00} and stated I owed an additional $ XXXX for cleaning costs. I requested a detailed breakdown of these charges, as I am familiar with standard move-out costs in the leasing industry. I can confirm that my unit was left in excellent condition, with only minor wall holes from picture frames and a TV mount. The complex did not provide a response with any explanation or itemization. Furthermore, although state assistance of over {$5000.00} was issued to the apartment complex on my behalf, it appears that none of this amount was applied to the final move-out balance. While the state informed me that any non-rent-related charges would be my responsibility, I was alarmed that move-out and cleaning costs were calculated at an excessive almost {$1700.00}. Neither my caseworker nor I received any further clarification from the complex, and the matter was subsequently forwarded to collections without proper resolution. Once assigned to ProCollect, I received no written notification of the debt, nor was I afforded the opportunity to request verification of the debt as required under Colorado tenant laws and the Fair Debt Collection Practices Act ( FDCPA ). Despite multiple dispute attempts, ProCollect has not acknowledged or validated my requests. This unresolved and unsubstantiated debt is now adversely impacting my ability to secure safe and stable housing. I respectfully request immediate action to resolve this matter. Given the lack of documentation, communication, and adherence to required legal procedures, I assert that this debt is not valid and ask that ProCollect cease reporting it until it has been properly validated. Thank you for your prompt attention to this matter.
Frequently Asked Questions
What is Complaint #10715184 about?
Complaint #10715184 was filed against Procollect, INC. regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2024-11-04T12:00:00-05:00.
How did Procollect, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Procollect, INC.?
Yes, visit the Procollect, INC. company profile at readthecomplaint.com/company/procollect-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.