Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #10686096
Complaint Overview
Complaint ID: 10686096
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Utah
ZIP Code: 84660
Date Received: 2024-11-04T12:00:00-05:00
Date Sent to Company: 2024-11-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year>, my bank account was used to traffic money into somebody else 's account that I didn't know. Someone put fake checks into my checking account by taking photos and depositing them into my account via mobile phone. The money was taken out of my checking account and transferred into another person 's Cashapp account. While this was happening Cashapp contacted me and let me know that there was fraudulent activity going on in my account. They froze the money being transferred from my bank account to their Cashapp account. Cashapp not only notified me but also froze the account and let me know that it was being used to traffic money. I contacted my bank my bank where they froze the account stopped the checks and waited for the process of the funds being restored. I got refunds on all the {$900.00} checks except XXXX. 7 days after they froze the pending transaction, {$900.00} was taken out of my bank account and placed into a Cashapp account that was not mine. I've contacted Cashapp numerous times over and over asking for my money to be refunded they won't refund the money they said I need to contact law-enforcement and let them know to contact them. I have contacted law-enforcement, filed this with the FTC and XXXX have had no response from Cash App whatsoever. This has caused my accounts to close, checks to bounce, payments late, and much more. Ive lost so much money and they wont even respond now. They are responsible for this money that they knew was fraud and now they're wanting me to pay for it. I don't see how this is legal I don't see how this is even legitimate.
Frequently Asked Questions
What is Complaint #10686096 about?
Complaint #10686096 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-11-04T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.