Vehicle loan or lease -- Managing the loan or lease -- Complaint #10671766
Complaint Overview
Complaint ID: 10671766
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Louisiana
ZIP Code: 708XX
Date Received: 2024-11-03T12:00:00-05:00
Date Sent to Company: 2024-11-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX, my XXXX XXXX XXXX was declared a total loss by my insurance company, XXXX. Thus, my insurance company and Gap coverage sent separate checks to Santander to pay off the auto loan ( ~ $ XXXX ). However, Santander continued to bill me and assess additional late fees. This company refused to work with me when I notified them of their billing discrepancy. Resultingly, Santander lodged a fraudulent campaign against me and my credit worthiness, reporting derogatory remarks to the credit bureaus. Their actions have impacted my life negatively, causing undue XXXX, stress, and severe XXXX. Their aggressive and negative actions have ensued my ongoing financial hardship relative to an inability to receive any other loans.
Frequently Asked Questions
What is Complaint #10671766 about?
Complaint #10671766 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-11-03T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.