Checking or savings account -- Managing an account -- Complaint #10671720
Complaint Overview
Complaint ID: 10671720
Company: American Express Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Banking errors
State: Washington
ZIP Code: 981XX
Date Received: 2024-11-03T12:00:00-05:00
Date Sent to Company: 2024-11-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My Email is XXXX or XXXX and My Address : XXXX XXXX XXXX XXXX XXXX XXXX Wa XXXX [ Phone Number ] XXXX XX/XX/year> American Express National Bank XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Subject : Formal Complaint Regarding Account Issues and Unreturned Funds Dear American Express Customer Service , I am writing to formally express my dissatisfaction with the recent handling of my account, [ Account Number : XXXX ]. My experience has been frustrating, and I am compelled to file a complaint due to unresolved issues regarding the return of my funds. On several occasions, I have made deposits into my American Express High Yield Savings Account, as detailed in the attached bank statement. Despite following all necessary procedures to link my account and transfer funds, I have encountered unexpected reversals and a lack of communication regarding these transactions. It is perplexing that my deposits were allowed repeatedly if there were underlying issues. I am particularly concerned that the funds have not been returned to their original source or credited to my account, leaving me in a difficult financial situation. Given the time and effort invested in setting up
Frequently Asked Questions
What is Complaint #10671720 about?
Complaint #10671720 was filed against American Express Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-03T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.