Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #10664960
Complaint Overview
Complaint ID: 10664960
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Texas
ZIP Code: 77396
Date Received: 2024-11-02T12:00:00-05:00
Date Sent to Company: 2024-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Im new with this credit thing I dont know how it really works so I dont try doing anything but yesterday my girlfriend wanted to see if I had credit because I never talk about it so she pretended to get on my app and told me that I have have over 15 inquiries in didnt know what that was but she explained and after she explained she found a address on my account and it is my ex-girlfriend address and her number is on there so I tried calling Experian the number kep going to voicemail I just wanted to let them know that none of those enquirers came from me and I wanted to tell them that I was trying to lock my account but for some reason I keep getting a email saying that I unlocked it when I wasnt on it
Frequently Asked Questions
What is Complaint #10664960 about?
Complaint #10664960 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2024-11-02T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.