Checking or savings account -- Managing an account -- Complaint #10660017
Complaint Overview
Complaint ID: 10660017
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: New Jersey
ZIP Code: 076XX
Date Received: 2024-11-01T12:00:00-05:00
Date Sent to Company: 2024-11-01T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
As of XX/XX/XXXX I am the Power of Attorney for XXXX XXXX who is an Elderly Person In XXXX Florida. I was asked to be her Power of Attorney and to replace the former POA XXXX XXXX XXXX. XXXX XXXX DOB is XX/XX/XXXX S.S. XXXX. The change in POA was done by the request of XXXX XXXX with a local Law firm in XXXX, FL. XXXX XXXX has two other individuals living with her to assist in her daily affairs. The change was made in Person with XXXX XXXX present. On or about XX/XX/XXXX a wire was sent to me at XXXX XXXX request for {$1400.00}. to cover various legal expenses on her behalf, whch I ndertook. On XX/XX/XXXX I personally contacted Navy federal and supplied them with my new Power of Attorney and their Cover Power of Attorney ( attached ). In follow up they first stated they did not see it, however late yeterday I spoke with XXXX as Navy Fed and she saw the document but claims she did not see the cover POA. If you got the email I do not see how you could not see all contents. XXXX XXXX attempted to send another wire last week to me for XXXX and Navy refuses to release wire. I also sent Navy another POA yesterday, but they refuse to act on anything at this point. XXXX XXXX has bills to Pay Tax, Mortgage, Ins. Her funds can not be held up or this puts her in jeopardy. I will attached what I sent yesterday.
Frequently Asked Questions
What is Complaint #10660017 about?
Complaint #10660017 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-01T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.