Money transfer, virtual currency, or money service -- Confusing or missing disclosures -- Complaint #10649551
Complaint Overview
Complaint ID: 10649551
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Confusing or missing disclosures
State: South Carolina
ZIP Code: 29445
Date Received: 2024-10-31T12:00:00-05:00
Date Sent to Company: 2024-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had an account with the digital wallet service, Cash App which is part of Block ( formerly Square ), Inc brand. Until relatively recently maybe a month so ago, the account closed by the company and reason stated I as the owner was in violation of terms of service. When attempting to appeal & contact said service to inquire why this issue occurred & how, I didnt receive any further information from them & received the same response as when the account was closed. Also, my numerous appeals were denied & I fear I was blacklisted ( using my personal information ) from attempting to making a new or regaining control of my old one.
Frequently Asked Questions
What is Complaint #10649551 about?
Complaint #10649551 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Confusing or missing disclosures. It was received by the CFPB on 2024-10-31T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.