Credit card -- Other features, terms, or problems -- Complaint #10648437
Complaint Overview
Complaint ID: 10648437
Company: Navy Federal Credit Union
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Tennessee
ZIP Code: 382XX
Date Received: 2024-10-31T12:00:00-05:00
Date Sent to Company: 2024-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company updated app and it no longer works properly. When I login it will show I hundreds of dollars more than I do. The transactions never match, payments don't show up or disappear, it is completely inaccurate. It shows I have XXXX credit available even if the card is paid off and if I refresh it will go back to my limit showing as available. I've never had a bank randomly change how much I owe every time I login.
Frequently Asked Questions
What is Complaint #10648437 about?
Complaint #10648437 was filed against Navy Federal Credit Union regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-10-31T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.