Prepaid card -- Trouble using the card -- Complaint #10594726
Complaint Overview
Complaint ID: 10594726
Company: Incomm Holdings INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Montana
ZIP Code: 59901
Date Received: 2024-10-27T12:00:00-05:00
Date Sent to Company: 2024-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a Visa Gift card purchased by my mom for my birthday. She bought it from a store that sold Vanilla Gift cards. When I opened the card a large portion of the barcode tore off of the back of the card making it unusable. I went called the customer care number on the back XXXX There wasn't a prompt for my issue and there is no way to speak to anyone. I went to the website and read the options. It said if you need to replace the card call the Customer care # which I did again. There is not an option in the prompts for replacing the card. I just need a replacement card. I check the balance and it's {$25.00} and there have been no charges. My mom is XXXX XXXX and she purchased it with her credit card- her billing address is XXXX XXXX XXXX XXXX, XXXX XXXX WA XXXX I would like help getting a card replaced or refunding my mom 's credit card. Thank you for your help. XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX, MT XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #10594726 about?
Complaint #10594726 was filed against Incomm Holdings INC. regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-10-27T12:00:00-05:00.
How did Incomm Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Incomm Holdings INC.?
Yes, visit the Incomm Holdings INC. company profile at readthecomplaint.com/company/incomm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.