Vehicle loan or lease -- Getting a loan or lease -- Complaint #10590282
Complaint Overview
Complaint ID: 10590282
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Confusing or misleading advertising or marketing
State: Illinois
ZIP Code: 60490
Date Received: 2024-10-26T12:00:00-05:00
Date Sent to Company: 2024-10-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I went to purchase vehicle. The owner ( XXXX ) did not disclose with me the interest of the purchase of the car. I never received my paperwork. He kept saying I would receive it. I never receive my purchase of the vehicle paperwork. I spoke with my vehicle loan company ( Westlake ) and they said my payment is not XXXX it is XXXX because of interest and the car lot ( XXXX XXXX ) did not disclose that with me when purchasing of the vehicle. I found out the full amount of the loan last month. XXXX XXXX sold me a car that was over priced and did not disclose the full amount. I never received my paperwork from XXXX XXXX. XXXX XXXX did not disclosed an amount of the loan correctly. I feel taken advantage of.and need help. I wouldnt have never accepted that car for that price. I feel taking advantage of because I am a women and the men pressured me to buying that car. They said I had a warranty I tried to get my car fixed because the brakes, rotors, axles, and engine light was on. I call the loan company put in an estimate for the car getting fixed and was denied. The warranty did not cover none of the issues of the car. I had to pay out of pocket for the cost.
Frequently Asked Questions
What is Complaint #10590282 about?
Complaint #10590282 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2024-10-26T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.