Checking or savings account -- Managing an account -- Complaint #10590227
Complaint Overview
Complaint ID: 10590227
Company: Boeing Employees' Credit Union
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Washington
ZIP Code: 98272
Date Received: 2024-10-26T12:00:00-05:00
Date Sent to Company: 2024-10-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
BECU has locked my savings account due to their belief that I deposited fraudulent two third-party checks ( one for $ XXXX, and one of $ XXXX ). However, these checks were not fraudulent ; they were funds my fianc received after the death of his mother, which he simply just wanted to deposit into my account. At the time, we were unaware that third-party checks were prohibited, and this was simply an unfortunate misunderstanding. I first explained the situation to BECU on XX/XX/year>, after discovering my account was locked when I attempted to log in. I contacted them again on XX/XX/XXXX, when my fianc and I visited the branch with the checks in question to further clarify our misunderstanding. Currently, I have {$3000.00} in my account that I deposited on XX/XX/year>, through a local bank teller, but BECU will not allow me to access it. I intended to use these funds for a tuition payment, which I have also communicated to BECU. Not once has BECU reached out to me ; I have had to initiate all contact. They did not inform me they were locking my account, and despite being told I would be contacted by their fraud investigation department during my visit on XX/XX/XXXX, I have yet to hear from anyone. I chose BECU because it is a local bank with a strong history in my community, and my fianc, who has been a long-time customer, recommended it. My current bank is online only, making access to cash deposits inconvenient. Unlike BECU, they have never treated me like a criminal or taken action on my accounts without communicating with me. Im very disappointed ; what I hoped would be a positive experience has turned into anything but.
Frequently Asked Questions
What is Complaint #10590227 about?
Complaint #10590227 was filed against Boeing Employees' Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-10-26T12:00:00-05:00.
How did Boeing Employees' Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Boeing Employees' Credit Union?
Yes, visit the Boeing Employees' Credit Union company profile at readthecomplaint.com/company/boeing-employees-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.