Mortgage -- Trouble during payment process -- Complaint #10590216
Complaint Overview
Complaint ID: 10590216
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Paying off the loan
State: Pennsylvania
ZIP Code: XXXXX
Date Received: 2024-10-26T12:00:00-05:00
Date Sent to Company: 2024-10-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or about XX/XX/year> I received this notification from the XXXX XXXX XXXX XXXX. But XXXX XXXX Mortgage and Preservation Bankruptcy Department is being vindictive and refusing to honor this and instead is trying to get me to reapply for their Mortgage Assistance Program in which is useless because this failed program by then is what has me in this Foreclosure situation. And sadly there tends to be an unpleasant atmosphere amongst these customer service representatives of lies, deception and mockery towards minorities. Because obviously they cant expect the fact that this minority has been approved for this {$50000.00} grant from a third party. And if these individuals are supposed to be helping those to whom are in needing according to their political associates then why are they doing this to me? Also it was just brought to my attention than a Refinance Check for XXXX Plus Dollars was forged in my name by Step Father XXXX XXXX to whom is also on the mortgage. And one of the main reasons to why he has no interest in this property is because hes fearful that he may face legal action for forging the bogus name of XXXX XXXX XXXX on the Mortgage Note and the Refinance Check
Frequently Asked Questions
What is Complaint #10590216 about?
Complaint #10590216 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-10-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.