Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #10585224
Complaint Overview
Complaint ID: 10585224
Company: Transferwise Ltd
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Georgia
ZIP Code: 306XX
Date Received: 2024-10-25T12:00:00-05:00
Date Sent to Company: 2024-10-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I did create an account with wise and My account was deactivated, and I had an available balance ( XXXX $ ). I requested a refund since XX/XX/XXXX and made my appeal using my friend 's name because I wanted him to receive the money. WISE made the mistake of putting my name instead of keeping my friend 's name for the transaction, but they kept his account number and bank 's XXXX XXXX. The error is not mine, as I had entered the correct information. You made the mistake, and I should not have to pay for your error. It's unfair. Now, my friend 's bank rejected the money on the same day, and I want to have my money back. I sent my friend 's bank statement to prove that he did not receive the money because the name was entered incorrectly, which is why his bank declined the payment. Please, I want this money back. I have more than XXXX weeks asking for this money and they not trying to help me.
Frequently Asked Questions
What is Complaint #10585224 about?
Complaint #10585224 was filed against Transferwise Ltd regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-10-25T12:00:00-05:00.
How did Transferwise Ltd respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Transferwise Ltd?
Yes, visit the Transferwise Ltd company profile at readthecomplaint.com/company/transferwise-ltd to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.