Prepaid card -- Trouble using the card -- Complaint #10584783
Complaint Overview
Complaint ID: 10584783
Company: Nerdwallet, INC.
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Problem with direct deposit
State: Michigan
ZIP Code: 48238
Date Received: 2024-10-25T12:00:00-05:00
Date Sent to Company: 2024-10-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was looking on my app to see if my funds had arrived. It said that it arrived, but it was only XXXX dollars. I said thats gon na be nonsense because Im supposed to be getting paid {$940.00} for my Social Security check. I informed the guy the customer service agent that my phone said it arrived, but it said it was XXXX dollars and I asked him could he check and see if The government or my pay paid me yet he stated no and he said he didnt see any new transactions and this comes from a bank account called XXXX XXXX known as nerd Wallet
Frequently Asked Questions
What is Complaint #10584783 about?
Complaint #10584783 was filed against Nerdwallet, INC. regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-10-25T12:00:00-05:00.
How did Nerdwallet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Nerdwallet, INC.?
Yes, visit the Nerdwallet, INC. company profile at readthecomplaint.com/company/nerdwallet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.