Checking or savings account -- Managing an account -- Complaint #10584284
Complaint Overview
Complaint ID: 10584284
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Virginia
ZIP Code: 23518
Date Received: 2024-10-25T12:00:00-05:00
Date Sent to Company: 2024-10-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I bank with Truist and have for over 35 years I realized on XXXX XXXX that I had a loss of {$25000.00} on my checking account due to mobile transfers .I called the fraud department to report and went to the bank the next day which was monday XX/XX/XXXX, ( total fraud ened up being {$26000.00} ) My Sister will be filling a report with you also, her loss was close to {$25000.00}. My sisters name was on my checking account and had been since about XXXX. My sister has a grandaughter ( age XXXX ) who had received about XXXX in a settlement, she had her name added to the checking account her grandaughter opened to monitor the account so she would not blow it. So what happened is the grandaughter blew her money, and then processed mobile transfers from my sisters account and when she cleaned her account out, she did the same to my account. A claim was filed by the bank on XX/XX/XXXX, and the very next day a letter was issued and sent to my sister which she received about 10 days later .The bank denied the claim saying there was no loss. Neither myself or my sister authorized these transfers. The bank manager was the one who filed everthing and put under my sisters name. Then we appealed the decision on XXXX. We waited was told on this takes time, we waited. I called in XXXX, and XXXX still being worked I was told. XXXX I called first part of the month and was told the appeal was denied XX/XX/XXXX and the bank manager was sent a email. I called a few more times to ask why a letter was not sent to say the appeal was denied and why had i been told it was still worked on. No apology, They acted as though i was asking something very unusual, and told it was just an appeal. There were never an alerts sent to my sister or myself about unusual activity on our accounts. ( Example 3 transfers done on the same day totaling XXXX ). I recently sent a email to the corporate office who is " looking into it and this will take some time ''. I am prosecuting the grandaughter and she admitted to the detective it was her that did all of this. We gave the bank the police report. They seem to think me and my sister just gave a XXXX XXXX XXXX all the money from our checking account. What about the Electronic Funds transfer act, would this apply .Hoping you can give us some direction and appreciate your time Thank You XXXX
Frequently Asked Questions
What is Complaint #10584284 about?
Complaint #10584284 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-10-25T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.