Credit card -- Credit monitoring or identity theft protection services -- Complaint #10518039
Complaint Overview
Complaint ID: 10518039
Company: Encore Capital Group INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Didn't receive services that were advertised
State: California
ZIP Code: 95842
Date Received: 2024-10-20T12:00:00-05:00
Date Sent to Company: 2024-10-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have been a victim of identity theft since early XXXX and again in XXXX. I have shared documents supporting such today as of XX/XX/XXXX
Frequently Asked Questions
What is Complaint #10518039 about?
Complaint #10518039 was filed against Encore Capital Group INC. regarding Credit card specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2024-10-20T12:00:00-05:00.
How did Encore Capital Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Encore Capital Group INC.?
Yes, visit the Encore Capital Group INC. company profile at readthecomplaint.com/company/encore-capital-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.